Refund Policy

At Velvet Hours, we want every order to arrive beautifully packaged and ready to become part of your self-care ritual. If there's an issue with your order, we're here to help.

Returns

Due to the personal nature of our body care products, we are unable to accept returns or exchanges on opened or used items for hygiene and safety reasons.

If your product arrives unopened and you believe there is an issue with your order, please contact us within 7 days of delivery.

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Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

We'll review your request and work with you to provide an appropriate resolution, which may include a replacement or refund.

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Non-Returnable Items

The following items cannot be returned:

• Opened body butter
• Opened body oil
• Opened soap
• Gift cards
• Sale or clearance items (if applicable)

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Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

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Questions

If you have questions regarding your order or this policy, please contact us through the Contact page on our website.

Refund Policy

Since Velvet Hours is a luxury body care brand, I recommend having a policy that is kind, fair, and clear.

Because your products are used on the body, I do not recommend accepting returns of opened products. That's the standard for most skincare brands for hygiene and safety reasons.

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Refund Policy

At Velvet Hours, we want every order to arrive beautifully packaged and ready to become part of your self-care ritual. If there's an issue with your order, we're here to help.

Returns

Due to the personal nature of our body care products, we are unable to accept returns or exchanges on opened or used items for hygiene and safety reasons.

If your product arrives unopened and you believe there is an issue with your order, please contact us within 7 days of delivery.

---

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

We'll review your request and work with you to provide an appropriate resolution, which may include a replacement or refund.

---

Non-Returnable Items

The following items cannot be returned:

• Opened body butter
• Opened body oil
• Opened soap
• Gift cards
• Sale or clearance items (if applicable)

---

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

---

Questions

If you have questions regarding your order or this policy, please contact us hello@shopvelvethours.com